Better Body and Paint hopes that by answering some of the most frequently asked questions that it might help you through your auto body and collision repair process.  It is always best to know what to do ahead of time in order to deal with these unfortunate incidents and the insurance companies.

What Must I do if I am Involved in an Accident?

  • The very first thing that should take place if involved in an automobile accident is to determine the extent of the driver and passenger injuries. Remember that if the accident is just a fender bender, emergency medical care might not be necessary. However, if you are in doubt, call emergency services (911) immediately.
  • If there are injuries and your first call was to emergency services, your very next call should be to the local Police department to make sure they will also be on the scene. Please have them give you advice on whether to move your vehicle to a safe area or not to avoid traffic delays or prevent further accidents.  It is always important to give them as much detailed information, even if embarrassing or detrimental to you, in regards to the accident.  When possible injuries, police, emergency services and insurance companies are involved, moving the vehicles without police presence or withholding information while relaying the details of the accident, could delay or skew the facts of the accident, and ultimately come back to haunt you with the insurance company.
  • If there are no injuries, smoke or fire, take a brief moment and gather your thoughts and stay in the vehicle. When involved in a collision, it is natural for our adrenaline to be pumping and we are not always thinking clearly.  When you take a brief moment to gather yourself, it will be easier to think clearly to obtain all of the necessary information that is needed for the insurance companies to process your auto body repair claim
  • Move your vehicle to a safe area if no injuries or recommended by the police.
  • Exchange Information with other parties involved in the incident.
    1. Insurance Company Name and Name of Insured
    2. Address and Telephone number to the Insurance Claims department
    3. Insurance Agent Name and Telephone Number
    4. Get the Make and model of the other vehicles involved in the collision
    5. Obtain the License plate number and the vehicle identification number (VIN) of the vehicle(s)
    6. Pictures can sometimes help, so if possible, take some snapshots with a cell phone or camera.
  • Call your insurance company and report the facts of the accident and obtain a claim number.
  • Inform them that you wish to use Better Body and Paint for your collision repair.
  • Call us and give us your claim information. We will then assist you with your auto body repair process and your insurance claim processing.  If you cannot drive your vehicle, please contact a towing company and request that your vehicle be towed to Better Body and Paint.


 “Three Points” you must and should always remember when involved in an auto collision.

  1. Be honest with the insurance companies, even if the events of the accident are not in your favor.
  2. Know where you are going for medical treatment, if necessary and for your auto body repair.
  3. Obtain as many documents as possible to support your claim.

I wanted to drop off my vehicle at your Eugene Auto Body Shop, however my insurance company asked to look at it first so that they can write their own estimate.
Is this the normal process?

Yes.  The insurance company will inspect your vehicle and document the damage that they notice and at this time, they should hand you a copy of their preliminary damage estimate.  Please request a preliminary estimate from your insurance company, should they fail to provide to you voluntarily. Upon receipt of the preliminary estimate, you may now call us and to schedule and start your auto body repair process.

My insurance company has inspected my vehicle and they have sent me a check, what do I do now?

Now you can relax!  Just call us so that we can schedule a time to get your auto body repairs started.  When you drop off your car, we ask that you bring with you a copy of the preliminary estimate that the insurance company based the amount of the check and vehicle damages on.  We will use this preliminary estimate as a road map for the auto body repair work.  This preliminary estimate will help us when we are working with your insurance company as we locate and find additional damages involved with your vehicle.   We want to make sure your vehicle is repaired to its normal pre-damaged condition.

When am I required to pay my deductible for my auto body repairs?

Your Insurance deductible are not due until your auto body repairs are complete and it is time to receive your repaired vehicle.

Other auto body shops state they will waive my insurance deductible.
Will Better Body and Paint waive my deductible?

Your insurance policy is a legal contract between you and your insurance company. We do not want to violate this binding contract. Please note that some auto body shops that waive insurance deductibles cut corners on repairs in order to make up the deductibles difference. We want to repair your vehicle to the highest standard possible so that its appearance and function meet your expectations and your vehicle is returned to its normal pre-damaged condition.

Have more questions?

Please feel free to call us at 541-689-4409 or email us at and one of our friendly staff members will be glad to answer any questions for you.  Superior Customer Service is our motto and your complete satisfaction is what we strive for. Don’t forget that all of our auto body repair work is guaranteed for life, as long as you own the vehicle!